Azure provides software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (Iaas) that provide many different programming languages, tools, and frameworks. This includes both Microsoft-specific and third-party software and systems.
Microsoft Azure is widely used by big corporations for its various benefits like high availability, security, cost-effectiveness, etc. But sometimes, running into technical errors can put a damper on things. Azure support is here to help. In this blog post, we’ll answer all your questions about Azure support so you can get back to business as usual ASAP.
What is Azure Support?
Azure support is a set of services provided by Microsoft to help you troubleshoot technical issues related to your use of Azure products and services. Azure support includes access to online and phone support, as well as access to specific tools and resources.
How much does Azure Support cost?
The cost of AzureSupport depends on the level of support you need. Essential support starts at $29/month, while developer support starts at $100/month. For more comprehensive coverage, there is also Premier Support which starts at $1000/month.
What are the different types of Azure Support?
There are three tiers of support for Azure customers: Basic, Developer, and Premier.
- Basic – This is the most affordable option starting at $29/month. It provides 24×7 access to web and phone support for questions about billing, subscription management, account management, and service usage. You also get access to documentation and community forums.
- Developer – The next step up from Basic, Developer support starts at $100/month per subscription and provides all the benefits of Basic support plus additional features like 12 hours turnaround time for low-priority cases submitted via web form or email and an extension of web and phone support hours from 24×7 to 6 am – 6 pm PST Monday through Friday.
- Premier – The highest level of Azure SUPPORT, Premier starts at $1000/month per subscription.
In addition to all the features included in lower tiers, you also get account management, quarterly health checks, extended hours phone support (6 am – 6 pm PST Monday through Friday ), a case management portal, partner-assisted onboarding & health check, and partner forum.
What are the Risks of not using Azure Support?
There are certain risks associated with not using Azure support, especially if you’re running a mission-critical application on Azure. For example, not having access to 24x’Support means that you may have to wait for a response to your inquiry during off-hours, and this can impact the uptime of your application.
Furthermore, not having access to the tools and resources included in Azure support can make it more difficult to troubleshoot technical issues.
How do I get started with Azure Support?
To get started with Azure support, you’ll need to sign up for an account and choose a support plan. You can sign up for Azure support here.
No matter how big or small your company is, if you’re using Azure products and services, you may need Azure Support at some point. And now that you know all there is to know about it, you can be prepared for anything!